The prospect of implementing new data collection technologies such as batch bar coding, WLAN networks and RFID is not a pleasant one, especially if the technology is new to the client company. How can the client properly gauge the risks involved, or even identify them? Is the IT staf up to the task? Which technology is most appropriate, given the business model and expectations for ROI? Are all the contingencies covered? What are the “total costs” of the project including direct and indirect outlays?

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