Gamma + SOTI Lunch & Learn – Introducing SOTI XSight

Gamma + SOTI Lunch & Learn – Introducing SOTI XSight

What an amazing afternoon it was at Silks Crown Melbourne as we got together with our partner SOTI and valued clients. Lots of great conversations around what our customers are doing with SOTI and benefits of XSight for their mobile device fleets. 

So what is SOTI XSight?

Mobile device downtime is expensive, resulting in unhappy customers and frustrated workers. You can’t see your remote workers, but you need to understand what’s happening on their devices. It’s impossible to support and diagnose issues without having the device in your hands. SOTI XSight integrates with SOTI MobiControl, providing a supercharged solution with the operational intelligence, support and management tools you need to streamline your business. Part of the SOTI ONE Platform, with SOTI XSight IT administrators can improve performance and reduce the operating costs of their business-critical mobile operations.

SOTI XSight is the world’s first integrated diagnostic intelligence and support solution.

Fix problems faster, get total visibility on device performance, solve current issues and protect against future ones. Make smarter decisions regarding your business-critical mobile strategy.

 

Powerful Incident Management and Support Software

SOTI XSight allows you to diagnose devices as if they were in your hands.

  • Real-time remote control allows technicians to visualize the operation of remote devices. Technicians can control devices as if they were in their hands.
  • Draw on the remote device screen to illustrate solutions to the end user and empower them to correct issues themselves. This further reduces downtime and end user frustration, while increasing IT help desk bandwidth.
  • Record audio and video of the support call to accurately document what the issue is and how it impacts productivity. This information can be attached to tickets and shared with other agents to ensure consistency when addressing issues.
  • Upload and download files and folders to troubleshoot or fix issues. Pull logs and files to gather device data. And do it all remotely without having to walk the end user through complicated, time-consuming steps.
  • Integrated ticketing allows documenting of problems with screenshots, video recordings, device data snapshots, log files and more.

 

Efficient and Versatile

SOTI XSight can be used throughout your IT department to provide fast, high quality customer service, keep mobile operations running smoothly and ensure mobile investments are meeting business operation objectives.

 

SOTI XSight is Part of the SOTI ONE Platform

The SOTI ONE Platformis an integrated suite of solutions designed to reduce the cost, complexity and downtime related to your business-critical mobile operations. The SOTI ONE Platform allows you to:

  • Quickly build the apps your business needs with SOTI Snap
  • Deploy, secure and manage your mobile device fleet with SOTI MobiControl
  • Remotely diagnose, troubleshoot, resolve and prevent device issues with SOTI XSight
  • Manage your IoT-enabled printers with SOTI Connect
  • Securely access the SOTI ONE Platform with SOTI Identity
  • Interact with a community of product experts, partners and customers with SOTI Central