We are thrilled to share our latest case study featuring Koala Living, a leading Australian furniture retailer, and their experience with the QBOID Mobile Dimensioner. This cutting-edge tool has been a game-changer for Koala Living, revolutionising their warehouse operations, enhancing accuracy, and supporting their continued growth.
In this case study, Daniel Ahmadi, Head of IT, Logistics, and Distribution Centres for Koala Living, sat down with Stephen Lakey to share invaluable insights into how the QBOID Mobile Dimensioner has transformed their operations. Alongside Daniel, two end-users at Koala Living provided their perspectives on the solution’s practical benefits.
Highlights from the Customer Testimonials:
- Enhanced Accuracy and Efficiency:
The QBOID Mobile Dimensioner has streamlined Koala Living’s logistics processes by ensuring accurate dimension and weight data is captured for all items. One user shared, “We no longer have to double-check or re-measure items – the QBOID system captures everything in one step, and we know it’s correct.” - Seamless Integration into Daily Operations:
Users praised how intuitive and easy-to-use the QBOID solution is, allowing their team to integrate it into their workflow without disrupting productivity. - Improved Customer Satisfaction:
With precise measurements, Koala Living can optimise freight and delivery operations, ensuring customers receive their orders on time and in excellent condition.
Diving Deeper Into Daniel’s Insights:
From Daniel’s perspective, implementing the QBOID Mobile Dimensioner was more than just adopting new technology – it was about solving critical business challenges in their warehouse and supply chain. Here are some key points Daniel highlighted:
- Addressing Inconsistencies in Master Data:
Daniel shared that one of their major challenges before QBOID was managing inconsistent product dimension data within their ERP system. “Before QBOID, we relied on manually entered data, and let’s face it, manual processes are prone to errors. Now, we’re able to automatically upload precise dimension and weight data to our ERP system, which has been a huge improvement.” - Streamlining Dispatch Operations:
Daniel explained how dispatch operations were previously bogged down by manual measurement processes, leading to delays. With the QBOID Mobile Dimensioner, Koala Living can now measure and weigh items efficiently during dispatch. “It’s made the entire dispatch process faster and more reliable. We can confidently send accurate shipping information to freight companies, and everything just works more smoothly.” - Maximising Warehouse Space:
Daniel highlighted the importance of optimising warehouse space, especially as Koala Living continues to grow. “With QBOID, we’ve been able to better plan our warehouse storage. The accurate data it provides means we’re not wasting space and can move products in and out more efficiently.” - Accuracy in Customer Deliveries:
For Koala Living, customer satisfaction is paramount, and accurate deliveries are critical. Daniel noted, “The accuracy QBOID delivers ensures our customers get exactly what they ordered, every time. It’s reduced delivery errors and made our operations much more dependable.” - Scalability for the Future:
Looking ahead, Daniel shared his confidence in the scalability of the QBOID Mobile Dimensioner. “As Koala Living grows, we need tools that can grow with us. QBOID isn’t just a short-term fix – it’s a long-term solution that will help us manage higher volumes without compromising on accuracy or efficiency.”
Why This Case Study Matters
At Gamma Solutions, we take pride in delivering cutting-edge technology solutions tailored to our customers’ unique challenges. Daniel’s insights offer a clear picture of how the QBOID Mobile Dimensioner has provided real-world benefits to Koala Living, from streamlining warehouse operations to delivering better outcomes for their customers.
As Daniel summarised: “The QBOID Mobile Dimensioner has been a game-changer for us. It’s not just about the technology itself – it’s about the impact it has on our team, our processes, and ultimately, our customers.”
We are proud to support Koala Living’s journey towards operational excellence and to see the tangible impact QBOID has had on their business.
For the full story, check out the video case study here:Koala Living x QBOID Case Study.